Shipping policy, returns and exchanges
All our orders will be processed within 24 to 48 business hours from the time the purchase is made. The delivery time will be from 24 to 72 business hours once the shipment has been processed for domestic shipments. The products made to measure will have a longer delivery time previously notified in the purchase process.
Therefore, from the moment the purchase is confirmed, you will receive the order in a maximum of 5 working days at your home or at the collection point, depending on the delivery option chosen during the purchase process. These deadlines are subject to exceptionalities for reasons beyond our product management.
Shipping costs are subject to the rates contracted with the company Correos, being free those orders that exceed an amount of 50 euros.
The Juan Vg Designer team wants our customers to be satisfied with their purchases and to have full confidence in us, so at all times we will facilitate the return process in case they are not satisfied with the product.
The return period is extended up to 15 calendar days once the product is received. To do this, within this period the customer must contact Juan Vg Designer by email or whatsapp, informing of the products he wishes to return and the reason.
Once the application has been received, a link will be provided to fill in the necessary data:
- Complete the form sent through the link.
- Print the generated label and put it correctly on the properly packed package-
- Take it to the nearest post office in the next 3 days or notify us if you prefer to pick up the package at home, facilitating the collection of it to the transport company.
The return request date applies at the time the customer contacts us. We always try to answer as soon as possible, at home that you have written to us within 15 days and our response is received later, there would be no problem. The return will be accepted if the rest of the conditions are met.
The product will have to arrive in perfect condition, without having been used. In the same conditions and with the same packaging that was sent (labels, product protection material …)
Once the return has been received in our warehouse, and verified that all the steps have been followed correctly, the amount of the returned products will be refunded, discounting the cost corresponding to the transport as return costs. Except for parts with factory defects, in those cases the return will be free. We want to clarify that when it comes to handmade pieces, manufacturing defects will not be considered irregularities of color, shape or finish of the piece, because that is part of the charm of the philosophy of our brand, we seek to escape from perfection and that each piece has its own personality.
The refund of the amount paid for the purchase will be carried out as soon as possible once we have received the product within the return period and under the same conditions of purchase.
Juan Vg Designer reserves the right to refuse a return in the event of not meeting the specified conditions. If this situation occurs, it will be notified that the order is not subject to return.
No changes can be made as such. To make an exchange of any product you will have to make the return of the unwanted product, following the steps explained above and proceed to make a new purchase of the desired product.
Only returns of broken or spoiled products will be made at the time of receipt of the same, not being responsible for the damages that may come from the use and wear of the same.